Solution • Intelligent lead routing

Route every lead to the right team in under one second.

22Calendar combines AI, business rules, and real-time availability to automatically route your leads. No more Slack ping-pong to figure out who takes the next call.

Round-robin · SLA tracking · CRM sync

Incoming lead

Lisa · CFO Europe

Score 92

Budget detected

≥ 10k€

Urgency level

Project < 30 days

Job title

VP Sales

Team size

60 sales reps

Rule applied: Enterprise EMEA → routed to Anna (AE) + Louis (Solutions Engineer).

Advanced rules

Your business distribution playbook.

  • Dynamic round-robin with priorities (senior AE, dedicated SDR, CS)
  • Routing by territory, language, segment (SMB / Mid-Market / Enterprise)
  • Assignment by product or expertise (Product Demo A vs B)
  • Automatic fallback if a calendar is full or on leave

Real-time

Availability, capacity, and SLA under control.

  • Max capacity per day/week for each sales rep.
  • Automatic pause when someone is on leave or in training.
  • Slack alerts if an SLA is breached (e.g., no AE available within 15 min).
  • Exportable "time to first contact" report.
22Calendar intelligent routing

Integrations

Connected to your go-to-market stack.

HubSpot
Salesforce
Pipedrive
Zendesk
Intercom
Slack
Outlook
Google Calendar

FAQ

Everything you need to know before activating intelligent lead routing.

Can I create different rules per campaign?+

Yes. Each form/chatbot can have its own set of rules. You can also apply priorities by source (Ads, outbound, partners...).

How do you handle time zones?+

We automatically detect the lead's time zone, display adapted time slots, and can route to specific teams (EMEA, US, APAC).

Can I send an unqualified lead to self-serve?+

Yes. Create a rule "budget < X" that redirects to a self-service plan, content, or a waitlist form.

What routing metrics do you provide?+

Average time to assignment, acceptance rate per rep, remaining capacity, volume per rule, no-show rate per rule, meeting-to-SQL conversion.

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