The problem
Customers book support slots even when a help article would suffice. The result: backlog, frustration, and wasted CSM time.
The 22Calendar solution
- AI chat that understands urgency level
- Skill-based routing (product A, product B, billing)
- Visible SLAs for each queue
- Feedback loop sent to the customer after resolution
Data & reporting
Export volumes by type, measure your SLAs, and identify topics that can shift to self-serve.